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Product view
Example: Oscar at home
Tracker service pending
PRODUCT GUIDE · HELP AT EVERY STEP
Your first useful alert starts here.
MEO safety brings pet profiles, location and alerts into one calm service. This guide shows the product today and the three-minute setup that opens with active trackers.
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Keep the answer at hand.
A practical family manual for the moment you need it, available in eighteen languages.
For owners and trusted family members
Family user manual
From the first sign-in to pairing, household invitations, photos, maps, safe zones and alerts.
Main languages
Additional languages
What MEO safety is for
Four everyday answers, without a cluttered dashboard.
Find the latest location
See the tracker’s last trusted position, its timestamp and accuracy on one Benelux map.
Understand the alert
With active tracker service, know when a pet enters or leaves a safe zone, when the battery is low or when a tracker goes offline.
Manage every pet
Switch between Oscar and Luna, then add pets and supported devices without creating another account.
Keep access under control
Invite trusted family members to the household view. The household creator can revoke their access at any time.
THE SHORTEST PATH TO VALUE
Profile. Scan. Ready.
When tracker service is active, a veterinarian or reseller can assist with first activation. Only the signed-in household creator can authorise pairing or replacement.
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Open the pet record
The household creator opens the pet profile on the computer. A veterinarian or reseller can assist, and a clear photo makes the pet easy to recognise.
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Scan with the smartphone
While the creator remains signed in, tap Scan QR code and scan the code printed inside the MEO safety box.
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See the automatic confirmation
The scan updates the pet record. The computer shows a large check and the tracker status without a manual refresh.
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Replace the tracker when needed
The household creator can open the same pet profile and choose Replace tracker. The previous tracker remains in the archived history.
Computer, smartphone and tracker - one calm handoff
The creator’s signed-in pet record stays open on the computer while the smartphone scans the MEO safety tracker, with help from a veterinarian or reseller when useful.
✓When the service is active and the check appears, the activation time and who completed it are saved on the pet profile.
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If setup pauses, MEO safety explains why
The setup screen distinguishes “waiting for location”, “waiting for connection”, “code not recognised” and “already paired”. Your progress stays saved, and support sees only the setup details you choose to share.
- Retry the last step
- Check the tracker code
- Open troubleshooting
- Contact support
Your tracker, made simple
Three clear signals tell you that everything is ready and when action is useful.
Simple pairing
Scan the QR code inside the box once. A clear confirmation tells you when the tracker is linked to the right pet.
A status you can trust
See the latest update, connection and battery in one place. If the tracker is unavailable, MEO safety shows the last known location and time.
Alerts that help
MEO safety tells you what changed and what to do next, without exposing raw device readings.
Asking “Where is Oscar?” through WhatsApp
A future MEO safety Assistant is planned to give a clear, privacy-safe answer without exposing sensitive details.
Know the limits
- A GPS position may be delayed or less precise indoors, near dense buildings or when the battery/network is weak.
- MEO safety supports recovery but does not guarantee a pet’s location or safety.
- A tracker does not replace a microchip, official registration, supervision or veterinary care.
- The current service creates real accounts and pet profiles. Payments and live tracker control are not active yet, so no charge or device command is made.
Frequently asked questions
Choose the right topic first. Then open only the answer you need.
Frequently asked questions
What is MEO safety?
MEO safety combines a dog-and-cat tracker, built-in mobile connectivity and a secure platform. Your account shows the last reliable location, safe zones, alerts, battery level and location history.
Why use a MEO tracker for a pet?
A pet can leave its usual area within moments. MEO safety provides independent satellite and mobile-network positioning without relying on unknown nearby phones.
Can MEO reduce the anxiety of losing a pet?
MEO helps you act on clear information: last reliable location, update time, connection status and zone alerts. No tracker removes every risk, but these facts prevent a blind search.
What have you designed for older users?
The interface uses plain words, large controls, a readability mode, day/night contrast and guided journeys. An authorised relative can also help through their own access.
Why not simply use an Apple AirTag?
An AirTag mainly relies on nearby Apple devices. The MEO tracker calculates its location by GNSS and sends it through its own mobile connection, which is better suited to a moving pet.
Does MEO guarantee that my pet will never be lost?
No. Satellite reception, mobile coverage, battery and surroundings affect every location system. MEO always shows the age and quality of the latest position and never presents old data as live.
How does the tracker work?
MEO Tracker Pet V1 calculates its location with GNSS satellites, then sends it through LTE-M or NB-IoT according to the available network. Your account displays the last reliable location and useful events.
How do safe zones and alerts work?
You define an area around home or another place. When a new reliable position is outside it, MEO sends an alert. Timing depends on the tracking interval and network availability.
How accurate is it, and does it work indoors?
GNSS is most accurate outdoors with a clear view of the sky. Buildings, dense vegetation and indoor spaces can reduce accuracy. MEO then shows the last reliable position and its time.
In which countries does MEO work?
MEO safety currently guarantees its location service in 23 countries. Check the Coverage page before travelling for the current list and local mobile-network limitations.
How often is the location updated?
During normal tracking, dogs update every 3 minutes and cats every 5 minutes when the network is available. Lost mode searches more frequently and uses more battery.
How long does the battery last?
Battery life can reach seven days. It varies with pet activity, signal quality, temperature, location frequency and lost-mode use. The battery level remains visible in the platform.
How do I charge the tracker?
Place the supplied magnetic pogo-pin cable on the tracker contacts. The app displays the battery level so you can charge it before an outing.
How large and heavy is it, and is it suitable for cats?
MEO Tracker Pet V1 weighs approximately 35–40 g. It is designed for adult dogs and cats; always check that the collar and tracker weight suit your pet’s size and comfort.
Is the attachment supplied?
Yes. The flexible attachment is supplied with the tracker and holds it along the collar so it does not hang beneath the pet’s neck.
Is the tracker water resistant?
The tracker is designed for rain, splashes and everyday incidents covered by its IP67 rating. It is not intended for diving, prolonged immersion, salt water or high-pressure jets.
Why is there no Bluetooth?
MEO uses its built-in mobile connection and avoids a second Bluetooth pairing. Setup stays simpler, but there is no short-range Bluetooth search when both satellite and mobile networks are unavailable.
Does it contain a SIM, and is a subscription required?
Yes, an eSIM is built in, so no phone card is needed. Standard costs €62.70 per year and Premium €106.70 per year, covering mobile data, the platform, maps, alerts and support.
How do I activate the tracker and service?
Create your pet’s profile, then scan the QR code in the box. The guided journey links the tracker, pet and chosen service with a clear confirmation at each step.
Which app and languages are available?
The MEO safety platform works on mobile, tablet and desktop. Road and satellite maps, safe zones, alerts, battery, history and family sharing are available in 18 languages.
How are location and personal data protected?
Access is limited to the account holder and people they authorise. MEO applies data minimisation, secure sessions and GDPR rights. Individual location histories are not sold for advertising.
Can MEO be used to listen to or secretly monitor people?
No. MEO Tracker Pet V1 is made for pets and has neither microphone nor camera. It must never be used to secretly track a person, employee, vehicle or somebody else’s pet.
Is MEO a health or veterinary device?
No. MEO is a safety and location service. Activity data may help describe habits, but it cannot diagnose illness and never replaces a veterinarian.
Where can I find compliance and usage limits?
Verified markings, applicable compliance, battery warnings and usage limits appear on the product, its packaging and supplied documentation. A regulated characteristic is claimed only when documented.
Is MEO designed in Belgium?
Yes. The product, platform, experience and architecture are designed and managed in Belgium. Components and specialist manufacturing come from qualified partners selected for their expertise.
What does MEO do for the environment and battery?
MEO prioritises low consumption, recyclable packaging, needs-based production and responsible end-of-life collection of equipment and batteries. Follow local recycling instructions.
How do I order the tracker?
The tracker costs €99 as a one-off purchase. From the Pricing page, add the required quantity to the basket, choose Standard or Premium, and pay securely with Mollie.
How do delivery and activation work?
Before payment, the order shows the address, costs and delivery timing available for your market. On arrival, charge the tracker, create the pet profile and scan the box QR code.
What support and warranties are available?
The help centre, manuals in 18 languages and Contact form are always available. Applicable legal warranties, returns and account-security controls are accessible through the legal centre and Settings.
Who is behind MEO safety?
MEO safety is led by Gilles Capelluto with Eddy Chahed, Jean-Cédric Bienfait and Bipin Fultariya. The team combines product design, software, electronics and industrialisation around one priority: finding a pet without unnecessary complexity.
Where should I place the tracker: collar or harness?
Place it on top of the neck, never under the throat. A harness also works: attach the tracker securely on top and away from the head.
How do I check that the tracker is fitted correctly?
It should stay in place without tightening, rubbing or restricting movement or sleep. Face it outwards with the logo visible and check the attachment regularly.
How do I get reliable tracking and preserve the battery?
MEO updates every 3 minutes for dogs and every 5 minutes for cats. Charge before a long outing and avoid leaving the tracker unnecessarily where there is no mobile signal.
How does MEO limit radio communication?
MEO uses modern mobile networks and transmits briefly when the service needs it, not continuously. Fitting it on the neck or top of a harness also keeps it farther from the head. Remove it for bathing or when it is not needed.
Can a tracker worn on the neck cause hyperthyroidism in my cat?
No cause-and-effect link has been established. Hyperthyroidism is common in older cats and its exact causes remain unknown. A diagnosis in a cat that wears a tracker therefore does not prove that the tracker caused it. For comfort, place MEO on top of the neck or harness, never under the throat, and ask your vet about weight loss, unusual appetite or behaviour changes.
Can MEO be switched on remotely?
Yes, provided you have a MEO account, can access the QR code in the box and the tracker has not already been assigned to another animal.