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Responsible home use
A camera driving around your home affects the privacy of the people in it. What is allowed, and what is not.
Strictly domestic setting and its limits
Using a camera inside your own home for strictly personal and family purposes falls under the household exemption of the GDPR and does not carry the formalities of professional surveillance. That exemption is interpreted narrowly: it falls away as soon as the purpose leaves the family circle, as soon as the camera captures public space or someone else's property, or as soon as the images are shared. You are then fully subject to the GDPR.
What is not allowed
- Pointing the camera at the public road, a shared building area, a neighbour's garden or window.
- Filming a cleaner, a childminder, a tenant or a carer without their knowledge: these people must be informed, and monitoring their work is strictly regulated.
- Filming a bathroom, a room occupied by a third party, or any place where a person may reasonably expect privacy.
- Sharing or publishing images of an identifiable person without their agreement.
Face recognition and biometric data
On the models equipped with it, face recognition processes biometric data, a specially protected category. Only register the profile of a third party, visitor or family member with their informed consent, and never that of a child without the agreement of their parents. These profiles remain stored in the manufacturer's app, out of MEO Safety's reach.
Domestic staff and the employment setting
Employing someone in your home creates an employment relationship. Permanent and covert surveillance of a member of domestic staff is in principle prohibited. Any observation must be proportionate, limited in time and preceded by clear information to the person concerned. Emotion recognition in an employment context is prohibited by the EU AI Act. When in doubt, refrain from filming the areas where these people work.
Good practice and device security
- Tell every occupant and your regular visitors about the robot and its patrol times.
- Use private mode while the house is occupied, and guest accounts with limited rights rather than sharing a password.
- Change the default password, enable the app's two-factor authentication and install security updates.
- Explain the robot to children; it is not a surveillance toy and not a substitute for an adult.
- Reset the device and wipe the memory card and the stored profiles before reselling or passing it on.