Help, delivery and warranty
Sold by a Belgian company, with after-sales service in Ixelles and support in French, Dutch or English.
Delivery
Any order placed before 3 pm is handed to bpost the same day from Ixelles.
- Belgium, home delivery: free, 1 to 2 working days
- bpost pick-up point: free
- Luxembourg and Netherlands: EUR 6.95, 2 to 3 days
- Risk transfers on physical delivery of the parcel
- Tracking number emailed as soon as the parcel is collected
Withdrawal
Fourteen calendar days from delivery, no reason needed, model form supplied with the invoice.
- Free return with a prepaid bpost label
- Refund within 14 days of receiving the return
- The product must be complete; the box may be opened
- The refund includes standard delivery costs
Legal warranty of conformity
Two years from delivery, under Belgian consumer law.
- Free repair or replacement
- Optional contractual extension to three years
- Parcel collection arranged by us
- Conformity and security updates for the announced period
Payment and invoicing
Payments are handled by Mollie B.V. No card data passes through our servers.
- Bancontact, Payconiq, Visa, Mastercard, PayPal, transfer
- Belgian VAT invoice sent automatically
- VAT number accepted for businesses
- Invoices kept ten years under the Belgian VAT rule
Frequently asked questions
Everything to know before and after buying: connection, memory card, subscription, delivery, warranty.
Choosing your robot
What is the difference between the EBO and ROLA ranges?
EBO are mobile camera robots for the home and family: monitoring, video calls, companionship. ROLA are made for pets: play, treat dispenser, tracking. Most share the same app.
Which model should I choose?
The EBO Air 2 Plus offers the best value (3K camera). The EBO Max and EBO X are premium (4K, AI, autonomous navigation). The EBO SE 2 and Mini are the most affordable, the Mini Sport adds 24/7 recording. For pets: Rola Mini and PetPal at home, PetTracker for outdoor tracking.
Can the robots climb stairs?
No. They stay on one floor and clear thresholds and small slopes. Plan one robot per floor if needed.
Will my pet be scared of it?
Sometimes in the first days. Leave the robot still for two or three days, then start short moves. The tumbler shape and progressive sounds help it settle in.
Connection and SIM card
Do I need a SIM card?
No for the EBO robots and indoor ROLA: they work over Wi-Fi, with no SIM or plan. The only exception is the ROLA PetTracker, a GPS collar that requires a nano-SIM card and a mobile data plan.
What Wi-Fi do I need?
A home network on 2.4 GHz, and 5 GHz on most models. The EBO SE 2 supports Wi-Fi 6. A stable connection makes the live view smoother.
Do they work outside the home?
Indoor robots need your home Wi-Fi. To track a pet outdoors, that is the role of the ROLA PetTracker, which uses the mobile network.
Memory card and storage
Do I need a microSD card?
Mobile robots record to a microSD card, up to 256 GB. The EBO Air 2 Plus, Max and SE 2 include one (32 GB). For the other models we offer 64, 128 and 256 GB microSD cards in the shop.
Which capacity should I choose?
64 GB for occasional use, 128 GB for regular use, 256 GB (the maximum supported) for long absences or continuous recording.
Does the PetTracker take a card?
No. The ROLA PetTracker has 32 GB of internal storage, not expandable with a microSD card.
Subscription and privacy
Is a subscription required?
No. Local recording on the card or internal storage and the core features work without a subscription. Cloud+ (online backup) stays optional.
Where do my videos go?
On the microSD card, in your home. The cloud is only used if you enable the Cloud+ option.
May I film a person in my home?
In a strictly domestic setting, yes, informing the people present and not pointing the camera at the public road or at neighbours. See the Responsible home use note in the legal centre.
Do the robots do face recognition?
The EBO Max and EBO X offer it: this is biometric data. Enable this feature knowingly. See the privacy policy.
Delivery and payment
What are the delivery times?
Dispatch within 72 h, then bpost delivery in 1 to 2 working days in Belgium, free. Pickup point available. Delivery also to Luxembourg and the Netherlands.
Which payment methods do you accept?
Bancontact, Payconiq, Visa and Mastercard, PayPal and bank transfer. Payment is secure.
Is the plug Belgian?
Yes, a type E adapter with an earth pin, unlike units imported from the United States that ship with a US plug.
Warranty, returns and after-sales
What warranty in Belgium?
2-year legal guarantee of conformity, Belgian invoice with VAT. Since 1 June 2022, for 2 years it is up to the seller to prove the defect did not exist at delivery. Optional extension to 3 years available.
Can I change my mind after buying?
Yes, you have a 14-day right of withdrawal from receipt. The conditions and exceptions are in the Right of withdrawal document in the legal centre.
How do I contact after-sales?
Our Belgian after-sales service is in Ixelles. In case of a fault, we arrange the bpost collection and follow the case in your language. Use the contact form below.